Appointment System
We operate a telephone-based triage system and doctor telephone call back system for all doctor appointments.
Electronic Prescription Service
We are asking all patients to nominate a pharmacy to send their prescriptions electronically.
Who do I see?
For information on how best to be seen at the Surgery, select the service or condition you require.
Abdominal Pain
Who to see: Nurse Advice: Please contact reception on Peartree: 01707 328919 Moorswalk: 01707 37355 or go online in the usual way to make an appointment.Back Pain
Who to see: Nurse Advice: Please contact reception on Peartree: 01707 328919 Moorswalk: 01707 37355 or go online in the usual way to make an appointment.Blood Pressure Monitoring
Who to see: Nurse / Health Care Assistant Advice: The Nurse/Health Care Assistant will consult the GP as necessary.Blood Tests
Who to see: Phlebotomist Advice: Clinics are held daily at various times. Appointments for blood tests MUST have been requested by your doctor or other health care professional. If you are in doubt please call to speak to one of our nurses.Blue Badge Forms
Who to see: Hertfordshire County Council Advice: Apply for a Blue Badge online.Bruised Ribs
Who to see: Nurse Advice: Please contact reception on Peartree: 01707 328919 Moorswalk: 01707 37355 or go online in the usual way to make an appointment.Burns
Who to see: Nurse Advice: Please contact reception on Peartree: 01707 328919 Moorswalk: 01707 37355 or go online in the usual way to make an appointment.Certificates
Who to see: Receptionist Advice: Completion of forms, certificates and medicals are not covered under the NHS. You will be charged for these services. Please discuss your requirements with our reception team. Examples are Passport forms, insurance reports, HGV medicals, holiday cancellation forms.Cervical Smears
Who to see: Nurse or GP Advice: Once you are invited, make an appointment with our Practice Nurse.Chest Infections
Who to see: Nurse Advice: Please contact reception on Peartree: 01707 328919 Moorswalk: 01707 37355 or go online in the usual way to make an appointment.Children's Immunisations
Who to see: Nurse Advice: Please contact reception on Peartree: 01707 328919 Moorswalk: 01707 37355.Chronic Heart Disease
Who to see: Nurse or GP Advice: Annual clinic appointment will be sent to CHD patients. Please ask for an appointment if worried.Colds
Who to see: Pharmacist Advice: Antibiotics are not needed for the common cold as colds are caused by a virus. Information on antibioticsConstipation
Who to see: Nurse Advice: Please contact reception on Peartree: 01707 328919 Moorswalk: 01707 37355 or go online in the usual way to make an appointment.Contraception
Who to see: Family Planning Clinic or Nurse Advice: Contraception and family planning appointments are available at various times every day.Dental Problems
Who to see: Dentist Advice: Please book an appointment with your dentist, or find a Dentist service via NHS: www.nhs.ukDiabetes Monitoring
Who to see: Nurse or GP Advice: Routine annual clinic appointments will be sent to all our patients with diabetes. Patients are encouraged to book an appointment with our diabetes specialist nurse or their GP if they have any concerns at any other time and not to wait for their annual review.Diarrhoea
Who to see: Nurse Advice: Please contact reception on Peartree: 01707 328919 Moorswalk: 01707 37355 or go online in the usual way to make an appointment.Diet/Lifestyle Changes
Who to see: Health and Wellbeing Coach / Nurse / Health Care Assistant Advice: Please make an appointment, by contacting reception on Peartree: 01707 328919 Moorswalk: 01707 37355 or go online, to discuss e.g. weight, exercise, diet, smoking etc.Ear Care
Who to see: Nurse Advice: If you think you may need ear irrigation ('syringing' )please oil your ears for a minimum of 5 days prior to syringing. For an appointment call Reception on Peartree: 01707 328919 Moorswalk: 01707 37355. Also please check the following information NHS Earwax Information.Earache
Who to see: Nurse Advice: Please contact reception on Peartree: 01707 328919 Moorswalk: 01707 37355 or go online in the usual way to make an appointment.Eye Infection
Who to see: Nurse Advice: Please contact reception on Peartree: 01707 328919 Moorswalk: 01707 37355 or go online in the usual way to make an appointment.Eye Injuries
Who to see: GP Advice: Please contact reception on Peartree: 01707 328919 Moorswalk: 01707 37355 or go online in the usual way to make an appointment.Family Planning
Who to see: Family Planning Clinic or Nurse Advice: Contraception and family planning appointments are available at various times every day.Forms
Who to see: Receptionist Advice: Completion of forms, certificates and medicals are not covered under the NHS. You will be charged for these services. Please discuss your requirements with our reception team. Examples are Passport forms, insurance reports, HGV medicals, holiday cancellation forms.General Advice
Who to see: Nurse or GP Advice: If you require general advice an appointment may not be necessary. Please ring and book a telephone appointment with the Practice Nurse or the GP.Hay Fever
Who to see: Pharmacist Advice: Please contact your regular pharmacist for advise and over the counter medication.Head Injuries
Who to see: GP Advice: Please contact reception on Peartree: 01707 328919 Moorswalk: 01707 37355 or go online in the usual way to make an appointment.Head Lice
Who to see: Pharmacist / School Nurse / Nurse Advice: Please check NHS InformationHeadaches
Who to see: Nurse or GP Advice: Please contact reception on Peartree: 01707 328919 Moorswalk: 01707 37355 or go online in the usual way to make an appointment.Insect Bites
Who to see: Nurse Advice: Please contact reception on Peartree: 01707 328919 Moorswalk: 01707 37355 or go online in the usual way to make an appointment.Medicals
Who to see: Receptionist Advice: Completion of forms, certificates and medicals are not covered under the NHS. You will be charged for these services. Please discuss your requirements with our reception team. Examples are Passport forms, insurance reports, HGV medicals, holiday cancellation forms.Rashes
Who to see: Nurse Advice: Please contact reception on Peartree: 01707 328919 Moorswalk: 01707 37355 or go online in the usual way to make an appointment.Removal of Stitches
Who to see: Nurse / Health Care Assistant Advice: Please contact reception on Peartree: 01707 328919 Moorswalk: 01707 37355 or go online in the usual way to make an appointment.Sick Certificates
Who to see: Receptionist Advice: Call Peartree: 01707 328919 Moorswalk: 01707 37355 to speak to our reception team. You will be required to give them your exact requirements.Smoking Cessation
Who to see: Nurse or Health Care Assistant Advice: Please ask our reception team on Peartree: 01707 328919 Moorswalk: 01707 37355. If you would like help sooner please contact NHS Quit Line on 0800 022 4332.Sore Throat
Who to see: Nurse Advice: Please contact reception on Peartree: 01707 328919 Moorswalk: 01707 37355 or go online in the usual way to make an appointment.Travel Vaccinations
Who to see: Nurse Advice: Please contact reception on Peartree: 01707 328919 Moorswalk: 01707 37355.Urine Infections
Who to see: Nurse Advice: Please contact reception on Peartree: 01707 328919 Moorswalk: 01707 37355 or go online in the usual way to make an appointment.Peartree Group Practice Online
Appointment to suit you
- Appointments
Peartree Group Practice operates a telephone-based triage system and doctor telephone call back system for all doctor appointments.
You will discuss your problem over the telephone with the Doctor and agree a shared management plan; you may be satisfied with telephone advice or your doctor may require a face-to-face appointment for examination, which can be arranged at an appropriate time.
Please telephone the practice on 01707 329292 or 01707 335511 to begin the process. Telephone lines open at 8:30am until 6:30pm. The administrator will take your details and ask whether you require same day advice for a new problem or ongoing problem. You may specify a preference regarding what time(s) you are available to talk, which we will try our best to accommodate.
- New Concern
New Concerns will be added to our telephone triage list for a same day call back from the duty doctor. You will discuss your problem over the telephone with the Doctor and agree a shared management plan; you may be satisfied with telephone advice or your doctor may require a face-to-face appointment for examination, which can be arranged at an appropriate time.
In the event our triage list has reached maximum capacity for the day and your case is not urgent, we will advise you to call back the following day to be added to the next day’s call back list. Patients are welcome to call 111 or visit the local urgent care centre if it is their preference not to wait until the following day.
If your problem is an emergency or you are listed on our priority patient list (end of life care patients, babies, vulnerable patients or patients with multiple chronic diseases etc.) we will still accept calls for triage after the list has reached maximum capacity for the day.
- Ongoing Concern
If your problem is ongoing, the administration team will inform when the healthcare professional (Doctor or Pharmacist) who is dealing with it, is next available to call you. If you need to speak to a Doctor sooner (e.g. due to leave, working pattern of GP) you will be offered a same-day call from the duty doctor to discuss your problem and advise accordingly. You may specify a preference regarding what time(s) you are available to talk, which we will try our best to accommodate.
- Nurse
Appointments for our nurses and healthcare assistants can still be made over the telephone or at the desk. We will enquire what the appointment is for so we can allocate the appropriate nurse and amount of time for your appointment.
Our practice nurses are highly trained and offer the following services:
- Review clinics for asthma, diabetes and COPD. We recommend an annual review of the above conditions.
- Cervical smear tests. We advise all women between the ages of 25 and 65 years to have a smear test every 3 years.
- Contraception advice. Confidential advice is available from our Pharmacist including, routine pill checks and the administration of contraception injections.
- Vaginal swabs. If you are worried about vaginal discharge or soreness, our nurses will take routine swabs for examination.
- Dressings
- Child Health Immunisations
- Travel advice and Immunisations with Nurse Carol Summers – we hold a clinic each week.
- Pharmacist
If your query is regarding medication, and it is appropriate to do so, our Pharmacist Mr Dharmesh Shah will telephone you to engage in a medication review and/or resolve your medication query. Dharmesh works closely with the duty doctor team to deliver medication reviews for all medication including HRT and contraception.
All repeat prescription requests should be ordered via your pharmacist or by either submitting your request online via this website or by dropping in your repeat request to reception. We do not take requests over the telephone due to the volume of requests and the potential for error.
Friends and Family
Would you recommend Peartree Group Practice to friends and family? Please let us know…
Peartree Pharmacy
Monday – Friday: 8.00am – 9.00pm
Saturday: 8.00am – 6.00pm
Sunday: 8.00am – 5.00pm
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Health information at your finger tips
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